Customer Service Manager

We at PEI Group are looking for a Customer Services Manager to join our welcoming, diverse, and growing team based here in London. The successful candidate will be highly organised with excellent communication skills to help support with customer queries about our events and assisting onsite at events. 

This role will support a variety of internal stakeholders and will be working with B2B clients within the Private Equity Industry.

Your main responsibilities will include;

• Ensuring all queries pertaining to EMEA Events are effectively and efficiently resolved including directing queries to the correct department when necessary.
• Ensuring that communication with internal and external organisations is consistent and reflects the PEI brand.
• Dealing with high volume online event ticket orders, using CRM to ensure all attendees are recorded correctly.
• Maintaining the event delegate lists – ensuring all is in order, cancelling and crediting orders where necessary.
• Provide regular feedback and updates on all events to the Head of Event Operations and relevant Event Managers.
• Work closely with the Event Operations team to build the event networking app – import of attendees, uploading new attendees weekly, dealing with app queries.
• Liaise closely with the Credit Control department to ensure processing of invoices and accurate post-conference breakdown of delegate numbers and revenues.
• Working onsite at events – assisting with registration of attendees, dealing with registration queries, registering new attendees onsite and providing onsite customer service.
• Recording no show attendees post event and providing a post event delegate list for numerous departments.

Qualifications & Experience:

We are looking for someone who is:

• Highly organised - able to work on numerous tasks at any one time
• Data proficient - uses data and information to make diligent decisions
• Excellent attention to detail and ability to work methodically and accurately
• Excellent communicator - able to communicate effectively with a variety of stakeholders
• Able to work to tight deadlines, managing multiple requests at one time
• Able to work effective as a team, often communicating globally, but working efficiently as a lone worker