Membership Success Executive

We at PEI Media are looking for a Membership Success Executive to join our welcoming, diverse, and growing team based here in London. The successful candidate will help our members – investors, fund managers, and other professionals in private markets - participate in, use, contribute to, and rely on our membership products.

Your main responsibilities include:

• Drive members to complete/update their profiles or help them to do so to unlock networking opportunities and allow them to maximize value from the network
• Conduct an introductory demo of the membership platform, highlighting its key features and explaining how to maximize their membership
• Undertake a quarterly review of membership activity; conduct check in calls; engage with members to register for upcoming meetings, conferences, and activities.
• Use analytics tools to identify members who are renewal risks
• Gathering feedback on the value of the membership and on how we can improve our member events, panels, webinars, and content
• Help connect new members to peers within their community
• Maintains CRM records and profiles
• Work closely with colleagues in member acquisition, marketing, editorial, the central data office, memberships and product development
• Provide support at in-person meetings around the globe that range from large-scale conferences to small private meetings, as well as logistical support for online meetings
• Support the leaders of each membership network in executing their meeting strategies by targeting specific members before and during events

Experience & Qualifications;

• Knowledge of community management, event logistics, marketing, or publishing subscriptions is welcome
• Broad understanding or interest in private markets
• A recent background in Events, Customer Service/Success, Administration, Marketing, or Community / Account Management
• Experience in a Corporate Research environment is an advantage

Individual Characteristics;

• Customer-focused
• Pro-active
• Comfortable working in a fast-paced environment
• Looking to grow career quickly
• Curious all the time
• Gregarious and social
• Keen to bring people together and make connections
• At ease with new technology
• Cares about metrics and feedback
• Keen to learn more about the world of alternative investments

Additional Information;

• Reports to: Director of Membership Programmes
• Location: London office three days a week minimum
• Travel required to our global events