Learning & Development Manager

Key Responsibilities

Learning programme coordination

• Coordinate and deliver (where appropriate) core learning programmes across global offices, ensuring consistency and accessibility.
• Support global mandatory and compliance training (e.g. data protection, safeguarding, H&S), ensuring completion is tracked and reported.
• Manage existing learning platforms (e.g. iHasco) and act as point of contact for learners and managers.
• Champion learning culture globally, encouraging engagement through a mix of digital, classroom, and social learning.

Skills gap analysis & ROI reporting

• Coordinate global skills gap analysis and consolidate findings into clear reports to inform L&D priorities.
• Measure ROI and impact of learning interventions, providing data and insights to senior stakeholders.
• Lead on reporting for sustainability goals, including training hours per employee broken down by learning category, region, and delivery type.
• Provide clear dashboards and recommendations to the HR Director and leadership teams.

Executive coaching

• Source and manage external executive coaching vendors, liaising with HR to identify suitable candidates.
• Build coaching guidelines which set out touchpoints, objective setting and follow up, to ensure a consistent experience for staff, regardless of the selected coach.
• Support leadership teams in selecting appropriate development pathways for high-potential employees.
• Collaborate with the internal mentorship scheme to surface emerging L&D needs and ensure alignment with broader learning priorities.

LMS & learning solutions

• Administer and maintain existing learning solutions.
• Explore future LMS options, supporting the HR Director in assessing platforms and feasibility.
• Ensure systems and processes are efficient, well-documented, and learner friendly.
• Familiarise yourself with regional learning schemes and funding opportunities (e.g. CEF in APAC) to identify potential opportunities to support local learning initiatives.

Vendor & budget support

• Liaise with external training providers, coordinating logistics, communications, and quality assurance.
• Support budget tracking for global L&D activity, ensuring efficient use of resources.

Apprenticeship levy (UK)

• Maximise utilisation of the UK Apprenticeship Levy, sourcing suitable providers and tracking levy spend and learner progress.
• Act as a point of contact for UK apprenticeships and professional qualification pathways.
• Ensure alignment with internal development frameworks and career pathways.

Strategic L&D support

• Work with the HR Director to ensure a comprehensive learning strategy is embedded into the wider people strategy.
• Help ensure learning activity supports capability frameworks, performance development, and succession planning.
• Stay informed on L&D best practice, recommending practical enhancements to programmes and processes.